How we use information
When you contact us or use the client portal, we collect the details you provide, such as your name, contact details, messages and attachments. We use these, together with relevant account and billing records, to answer enquiries, provide services and manage our business.
Website logs may record technical details such as your IP address and pages visited. Cookies and browser storage support sign-in and account functions.
Storage and sharing
Our enquiry and client portal records are stored electronically on NetExperts systems in Australia. We keep relevant records for service delivery, security, accounting and legal requirements.
Information may be shared where needed to provide your service, such as with a payment processor or courier, or where required by law. We do not store full credit card numbers or card security codes. Our Online Payments Policy explains how card payments are handled.
Questions or concerns?
To ask about or request access to your information, arrange a correction, or raise a privacy concern, please open a ticket, or call Prem Devi on 03 7057 7687. We may need to check your identity before providing or changing information. We will review your request and get back to you.
Please do not include passwords or card details in your message.
